Refund policy

Returns and Refunds

Damaged items
If your order arrives damaged, we’re happy to offer a replacement or a full refund.

Please let us know within 5 days of delivery by getting in touch through the contact  page on our website, emails are replied to promptly.  Please include a short description of the issue and a photo of the damage.  Pip and Pebble customer care team will reply promptly and guide you through the next steps.

Change of mind
We accept change-of-mind returns if you contact us within 7 days of delivery. Items must be unused and in their original packaging. A restocking fee and a courier pick-up fee apply. These fees will be deducted from your refund.

Alternatively, we can exchange your item for another product. If the exchange item costs more, the difference must be paid before we dispatch it.

Our returns policy does not affect your rights under the Australian Consumer Law.