Shipping policy
Free Shipping
Pip and Pebble offers free delivery to most of Australia on orders over $99.00
Delivery restrictions
Unfortunately, we’re unable to deliver to some areas of the Northern Territory and Far North Queensland, as courier services there are limited. Delivery to regional Western Australia incurs additional courier charges, so a shipping fee applies to these orders, including those over $99.00
Delivery issues
If a problem arises with your delivery, we’ll contact you as soon as possible to let you know your options.
Lost parcels
If your parcel is lost in transit by the courier, we’ll gladly send a replacement or provide a full refund. If the courier’s tracking shows your parcel as delivered but you haven’t received it, please contact us straight away. We’ll work with the courier to investigate. Please note we’re unable to replace or refund parcels confirmed as delivered to the address provided.
Dispatch
Orders are dispatched from our Melbourne distribution centre, usually on the next business day after full payment is received. Once your order ships, you’ll receive an email confirmation with your tracking number.
Our delivery partners
We choose the most suitable courier for each order based on its size, weight and destination.
Australia Post (eParcel)
Parcels weighing 22 kg or less may be sent with Australia Post eParcel. You can track your parcel on the Australia Post website using your consignment number.
Estimated Australia Post delivery times (business days after dispatch):
| Route | Estimated delivery |
|---|---|
| Within the same state: metro areas, or within the same city or town | 3–4 days |
| Within the same state: between a capital city and country areas | 3–4 days |
| Within the same state: between country areas | 4–5 days |
| Melbourne to Sydney, Canberra or Adelaide (metro) | 3–5 days |
| Melbourne to Brisbane or Tasmania (metro) | 4–8 days |
| Other interstate locations | Please contact us for an estimate |
These are Australia Post’s estimates and are not guaranteed.
Aramex (formerly Fastway)
Parcels under 22 kg may be sent with Aramex when it is the more cost-effective option. Parcels are collected from Pip and Pebble daily and can be tracked on the Aramex website. Aramex cannot deliver to PO Boxes, so please provide a street address.
Toll
Parcels under 30 kg may be sent with Toll and can be tracked at mytoll.com. Toll cannot deliver to PO Boxes. If you miss a delivery, Toll will leave a missed delivery card with instructions, and you can arrange redelivery through their website.
Allied Express
Parcels over 22 kg are sent with Allied Express. You can track your parcel at alliedexpress.com.au or by calling 13 13 73. Allied Express will contact you by SMS or phone before delivery and may ask for your consignment number and postcode.
Delivery address
Please check that your delivery address is complete and correct at checkout. If any details are missing or incorrect, we’ll contact you, and your order will be dispatched once the correct details are confirmed.
Unsuccessful deliveries
If no one is home when Australia Post delivers, a missed delivery card will be left in your letterbox so you can collect your parcel from your local post office. For other couriers, you may be contacted to arrange a delivery time. If a delivery is missed at an arranged time, a redelivery fee may apply.
Returned parcels
If your parcel is returned to us because it couldn’t be delivered, the address was incorrect, or it was refused, our customer care team will contact you by email to arrange redelivery. A redelivery fee will apply.
Sending a gift?
If your order is a gift, please let the recipient know it’s on its way so the parcel isn’t refused on arrival.